Returns & Exchanges

At HankPets, we want your furry friend to look their best, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. Please ensure all original tags are attached and the products are free of pet hair to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring they are clean, unwashed, and include all decorative accessories.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop the package off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the return, we will process your refund or exchange within 5-7 business days.