Frequently Asked Questions

Everything you need to know about shopping with HankPets

How do I determine the right size for my pet?

We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest, and length, then adding two fingers of space for comfort before selecting a size.

What is your return policy for pet apparel?

We offer a 30-day return policy on all unworn items with tags attached. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.

Are HankPets clothing items machine washable?

Most of our fashion items are machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the fabric quality and prevent shrinkage.

Do you offer international shipping?

Yes, we ship our pet fashion collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.